How To Fix IP395 - Sales document & & is canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 395

• Message text: Sales document & & is canceled

What causes this issue?

You have changed the <DS:GLOS.notification_type>notification type</> of
the <DS:GLOS.maintenance_item>maintenance item</>. The sales document
&V1& has already been assigned to the maintenance item. The new
notification type does not allow the assignment of a sales document.
The reason for this may be:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The notification type was not defined for the service.

System Response

The assignment to the sales document is canceled.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IP395 - Sales document & & is canceled ?

  The SAP error message IP395, which states "Sales document & & is canceled," typically indicates that a sales document (such as a sales order, quotation, or contract) has been canceled and cannot be processed further. This error can occur in various scenarios, such as when trying to create a delivery, invoice, or perform any other action that requires the sales document to be active.
  Causes:
  
  Manual Cancellation: The sales document was manually canceled by a user, which makes it inactive for further processing.
  System-Triggered Cancellation: The system may have automatically canceled the document due to certain conditions, such as changes in the status of related documents or business processes.
  Data Integrity Issues: There may be inconsistencies in the data that led to the cancellation of the sales document.
  Business Rules: Certain business rules or configurations in the system may dictate that the document is no longer valid for processing.
  
  Solutions:
  
  Check Document Status: Verify the status of the sales document in the SAP system. You can do this by using transaction codes like VA03 (Display Sales Order) or VA02 (Change Sales Order) to see if the document is indeed canceled.
  Recreate the Document: If the document is canceled and you need to proceed with the transaction, you may need to create a new sales document based on the original one.
  Review Cancellation Reasons: Investigate why the document was canceled. This may involve checking logs, user actions, or system messages to understand the context of the cancellation.
  Consult with Business Users: If the cancellation was not intended, consult with the relevant business users or departments to determine if the document should be reinstated or if a new document should be created.
  System Configuration: If the cancellation is due to system configuration or business rules, you may need to review and adjust these settings with the help of your SAP configuration team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VA02 (Change Sales Order), and VA01 (Create Sales Order) for managing sales documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  User Authorization: Ensure that the user has the necessary authorizations to view or modify the sales document, as restrictions may lead to confusion regarding the document's status.
  Documentation: Review any internal documentation or guidelines related to sales document processing within your organization to ensure compliance with business processes.
  
  If the issue persists after following these steps, it may be beneficial to engage your SAP support team or consult with SAP support for further assistance.