How To Fix INDEXING039 - Exception &1 when calling module SDOK_PHIO_FIND_BY_QUERY

SAP Error Message - Details

• Message type: E = Error

• Message class: INDEXING - Messages that Occur During Indexing

• Message number: 039

• Message text: Exception &1 when calling module SDOK_PHIO_FIND_BY_QUERY

What causes this issue?

Exception &1 when calling module SDOK_PHIO_FIND_BY_QUERY with class
&v2& and language &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message INDEXING039 - Exception &1 when calling module SDOK_PHIO_FIND_BY_QUERY ?

  The SAP error message "INDEXING039 Exception &1 when calling module SDOK_PHIO_FIND_BY_QUERY" typically relates to issues with the SAP Document Management System (DMS) or the indexing of documents within the system. This error can occur when the system is unable to find or access the required documents or when there is a problem with the indexing process.
  Causes:
  
  Indexing Issues: The document or data you are trying to access may not be properly indexed in the system.
  Database Issues: There may be issues with the underlying database that is preventing the retrieval of documents.
  Authorization Problems: The user may not have the necessary permissions to access the documents or the DMS.
  Corrupted Data: There could be corrupted entries in the database that are causing the error.
  Configuration Issues: Incorrect configuration settings in the DMS or related modules may lead to this error.
  
  Solutions:
  
  
  Reindexing: 
  
  You can try to reindex the documents in the DMS. This can often resolve issues related to missing or improperly indexed documents.
  Use transaction code SICF to check the indexing service and ensure it is active.
  
  
  
  Check Authorizations: 
  
  Ensure that the user has the necessary authorizations to access the documents. You can check this in the user roles and profiles.
  
  
  
  Database Consistency Check: 
  
  Perform a consistency check on the database to identify and fix any corrupted entries. This can be done using transaction codes like DB02 or DBACOCKPIT.
  
  
  
  Review Configuration: 
  
  Check the configuration settings for the DMS and ensure that everything is set up correctly. This includes checking the settings for document types, storage locations, and indexing parameters.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCDO (for Document Management), SICF (for Internet Communication Framework), and SDBA (for database administration).
  SAP Documentation: Review the official SAP documentation for DMS and indexing processes to understand how they work and how to troubleshoot issues.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the "INDEXING039 Exception" error in your SAP system.