How To Fix IM781 - A sales order is already active in the return goods processing

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 781

• Message text: A sales order is already active in the return goods processing

What causes this issue?

A sales order is already active in the current service processing. At
present, you can only edit this document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Save the current processing. You can then perform the required
function.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM781 - A sales order is already active in the return goods processing ?

  The SAP error message IM781 indicates that a sales order is already active in the return goods processing. This typically occurs when you attempt to process a return for a sales order that is currently being handled in the system, which can lead to conflicts or inconsistencies in the data.
  Cause:
  
  Active Return Process: The sales order you are trying to process is already in the return goods processing stage. This means that there is an ongoing transaction related to that sales order.
  Locking Mechanism: SAP uses a locking mechanism to prevent multiple users from making changes to the same document simultaneously. If another user or process is currently working on the return for that sales order, you will encounter this error.
  Incomplete Previous Transactions: If a previous return transaction was not completed properly, it may still be holding a lock on the sales order.
  
  Solution:
  
  Check Active Processes: Verify if there are any active return processes for the sales order. You can do this by checking the return order or the sales order in the system.
  Wait for Completion: If another user is processing the return, you may need to wait until they complete their transaction.
  Review Lock Entries: Use transaction code SM12 to check for any lock entries related to the sales order. If you find any locks that are no longer valid (e.g., due to a user session that has ended), you may need to delete those locks. However, be cautious and ensure that you are not disrupting another user's work.
  Consult with Colleagues: If you are unsure about the status of the sales order, consult with your colleagues or the person responsible for the return processing to clarify the situation.
  System Logs: Check system logs for any additional information that might indicate why the sales order is locked or active in return processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), VA03 (Display Sales Order), and RE1 (Return Order Processing).
  SAP Notes: Look for SAP Notes related to this error message for any specific patches or updates that may address known issues.
  Documentation: Review SAP documentation or help files related to return goods processing for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.