How To Fix IM780 - A sales order is already active in the notification processing

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 780

• Message text: A sales order is already active in the notification processing

What causes this issue?

A sales order is already active in the current service processing. At
present, you can only edit this document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Save the current processing. You can then perform the required
function.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM780 - A sales order is already active in the notification processing ?

  The SAP error message IM780 indicates that a sales order is already active in the notification processing. This typically occurs in the context of SAP's Integrated Business Planning (IBP) or when dealing with sales order management in the SAP ERP system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Processing: The error often arises when there are multiple processes trying to access or modify the same sales order simultaneously. This can happen if a sales order is being processed in one transaction while another transaction attempts to access it.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a sales order is locked by one user or process, other users or processes will receive this error when they try to access it.
  Notification Processing: The error specifically mentions "notification processing," which suggests that the sales order is involved in a notification workflow that is currently active.
  
  Solutions:
  
  Check Active Processes: Identify if there are any active processes or transactions that are currently using the sales order. You can do this by checking transaction codes like SM12 (to view locks) or SM21 (to view system logs).
  Wait and Retry: If the sales order is being processed by another user or transaction, you may need to wait until that process is completed before trying again.
  Release Locks: If you have the necessary authorizations, you can manually release locks on the sales order using transaction SM12. However, be cautious with this approach as it may lead to data inconsistencies if the other process is still active.
  Check for Background Jobs: Sometimes, background jobs may be processing the sales order. Check transaction SM37 to see if there are any jobs that might be affecting the sales order.
  Consult with IT Support: If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate further. They can help identify any underlying issues with the system or configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors.
  SM37: To monitor background jobs.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or updates that may resolve the issue.
  Documentation: Review SAP documentation related to sales order processing and notification workflows to understand how they interact and any best practices for managing them.
  
  By following these steps, you should be able to diagnose and resolve the IM780 error effectively.