How To Fix IM706 - Customer number &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 706

• Message text: Customer number &1 does not exist

What causes this issue?

You entered a number for a customer that does not exist in the system.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check your entry. If you made the wrong entry by mistake, overtype the
field with correct number. If you do not know the correct number,
select the desired customer number using the possible entries function
to help you.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM706 - Customer number &1 does not exist ?

  The SAP error message IM706 ("Customer number &1 does not exist") typically occurs when you are trying to process a transaction or access data related to a customer that the system cannot find in the database. This can happen for several reasons:
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer might have been deactivated or marked for deletion.
  Data Synchronization Issues: If your SAP system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering for any typos or errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial) to verify if the customer exists in the system.
  Create Customer: If the customer does not exist, you may need to create a new customer using transaction codes like XD01 (Create Customer) or FD01 (Create Customer - Financial).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer or check with your administrator for the status.
  Review Authorizations: Ensure that you have the necessary authorizations to access customer data. If not, contact your SAP security administrator.
  Data Synchronization: If your SAP system is integrated with other systems, check for any data synchronization issues that may need to be resolved.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03, FD01, FD02, and FD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  User Documentation: Refer to SAP documentation or user manuals for guidance on managing customer data.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the IM706 error and take appropriate action to resolve it.