How To Fix IM484 - Priority type not maintained for notification category &

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 484

• Message text: Priority type not maintained for notification category &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IM484 - Priority type not maintained for notification category & ?

  The SAP error message IM484 indicates that a priority type has not been maintained for a specific notification category. This error typically occurs in the context of maintenance notifications or service notifications within the SAP system, particularly in the Plant Maintenance (PM) or Customer Service (CS) modules.
  Cause:
  The primary cause of this error is that the system is trying to process a notification of a certain category, but there is no priority type defined for that category. The priority type is essential for determining the urgency and handling of the notification.
  Solution:
  To resolve the IM484 error, you need to maintain the priority type for the relevant notification category. Here are the steps to do this:
  
  
  Access the Configuration Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path:
  SPRO -> IMG -> Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Notifications -> Notification Types -> Define Priority Types
  
  
  
  
  Define Priority Types:
  
  In the configuration screen, you will see a list of notification categories.
  Select the notification category that is causing the error.
  Ensure that a priority type is assigned to this category. If not, you will need to create or assign a priority type.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Try to create or process the notification again to see if the error has been resolved.
  
  
  
  Related Information:
  
  Notification Categories: These are used to classify different types of notifications (e.g., maintenance requests, service requests) in SAP.
  Priority Types: These define the urgency of the notification and can affect how quickly it is addressed by the maintenance team.
  Transaction Codes: You may use transaction codes like IW21 (Create Notification) or IW22 (Change Notification) to test the changes after configuration.
  
  Additional Considerations:
  
  Ensure that you have the necessary authorization to make changes in the configuration.
  If you are unsure about which priority type to assign, consult with your SAP PM/CS functional consultant or refer to your organization's business processes.
  Document any changes made for future reference and for other team members.
  
  By following these steps, you should be able to resolve the IM484 error and ensure that notifications can be processed correctly in your SAP system.