How To Fix IM264 - New entry not possible, since notification already completed

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 264

• Message text: New entry not possible, since notification already completed

What causes this issue?

The notification has already been completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To create new entries you must set the notification status to "in
process" again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM264 - New entry not possible, since notification already completed ?

  The SAP error message IM264 ("New entry not possible, since notification already completed") typically occurs in the context of maintenance notifications or work orders in the SAP system. This error indicates that you are trying to add a new entry (such as a follow-up action or a new item) to a notification that has already been marked as completed. 
  Cause:
  
  Notification Status: The primary cause of this error is that the notification you are trying to modify has a status that indicates it is completed. In SAP, once a notification is completed, it is generally locked for further changes to ensure data integrity.
  System Configuration: Certain configurations in the SAP system may restrict changes to completed notifications, depending on the business processes defined by the organization.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Notification Status: Verify the status of the notification. If it is indeed completed, you will not be able to add new entries. You may need to create a new notification or work order if further actions are required.
  
  
  Reopen the Notification: If your business process allows it, you may be able to change the status of the notification back to a modifiable state (e.g., "In Process"). This typically requires appropriate authorizations and may involve using specific transaction codes or functions in SAP.
  
  
  Create a New Notification: If reopening the notification is not an option, consider creating a new notification that references the completed one. This way, you can document any additional actions or follow-ups needed.
  
  
  Consult with SAP Support or Configuration Team: If you believe that the ability to modify completed notifications should be allowed based on your business processes, consult with your SAP support team or system administrator. They may need to adjust the configuration settings or provide guidance on how to handle such cases.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications effectively.
  User Authorizations: Ensure that you have the necessary authorizations to modify notifications and understand the implications of changing their statuses.
  Documentation: Review your organization's documentation or guidelines regarding the handling of maintenance notifications and work orders to ensure compliance with internal processes.
  
  By following these steps, you should be able to address the IM264 error and manage your notifications effectively within the SAP system.