How To Fix ILM_STOR_MBC462 - Communication error occurred during receive

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_MBC - ILM Store: MBC Message Class

• Message number: 462

• Message text: Communication error occurred during receive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_MBC462 - Communication error occurred during receive ?

  The SAP error message ILM_STOR_MBC462, which indicates that a communication error occurred during a receive operation, is typically related to issues in the interaction between the SAP system and the storage system or the ILM (Information Lifecycle Management) storage solution. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the storage system.
  Configuration Errors: Incorrect configuration settings in the ILM storage system or in the SAP system can lead to communication errors.
  Timeouts: The operation may be timing out due to long processing times or slow responses from the storage system.
  Service Availability: The storage service may be down or not reachable, leading to communication failures.
  Authorization Issues: Insufficient permissions or incorrect user credentials can prevent successful communication.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the storage system is stable and functioning properly. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the ILM storage system. Ensure that all parameters are correctly set according to the documentation.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the SAP system or the ILM storage configuration.
  Check Service Status: Ensure that the storage service is up and running. If it is down, restart the service or contact the storage administrator for assistance.
  Review Logs: Check the SAP application logs (transaction SLG1) and the logs of the ILM storage system for any additional error messages or warnings that could provide more context about the issue.
  Test Communication: Use transaction ILM_TEST to test the communication between the SAP system and the ILM storage system. This can help identify if the issue is specific to certain operations or a general communication problem.
  Consult Documentation: Refer to the SAP documentation for ILM and the specific storage solution you are using for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the ILM_STOR_MBC462 error effectively.