How To Fix ILM_STOR838 - Exception while deleting data from &1 (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 838

• Message text: Exception while deleting data from &1 (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR838 - Exception while deleting data from &1 (&2) ?

  The SAP error message ILM_STOR838, which states "Exception while deleting data from &1 (&2)," typically occurs in the context of Information Lifecycle Management (ILM) when there is an issue with deleting data from an ILM store. This error can arise due to various reasons, including:
  Causes:
  
  Data Locking Issues: The data you are trying to delete may be locked by another process or user, preventing the deletion.
  Authorization Issues: The user executing the deletion may not have the necessary authorizations to perform the operation.
  Technical Errors: There may be underlying technical issues, such as database constraints, corruption, or other system errors.
  Configuration Issues: Incorrect configuration of the ILM store or the data retention policies may lead to errors during deletion.
  Data Integrity Violations: The data being deleted may be referenced by other objects, leading to integrity violations.
  
  Solutions:
  
  Check Locks: Use transaction codes like SM12 to check for any locks on the data you are trying to delete. If locks are found, you may need to wait for them to be released or contact the user who holds the lock.
  Review Authorizations: Ensure that the user has the necessary authorizations to delete data from the ILM store. You can check this using transaction SU53 or by reviewing the user's roles and authorizations.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the issue.
  Database Integrity Check: Perform a database integrity check to ensure that there are no underlying issues with the database that could be causing the error.
  Configuration Review: Review the configuration of the ILM store and the associated retention policies to ensure they are set up correctly.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ILM_ADMIN (for ILM administration), SLG1 (for application logs), and SM12 (for lock entries).
  SAP Documentation: Refer to the official SAP documentation for Information Lifecycle Management for detailed guidance on managing ILM stores and data deletion processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.