How To Fix ILM_STOR802 - Master entry missing in root table for &1.&2

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 802

• Message text: Master entry missing in root table for &1.&2

What causes this issue?

The administration of the files in the ILM Database Store takes place in
a tree-like table structure. You can find each resource and each
collection in the form of a root entry in the root table of this table
structure.
In the current case, there is <ZH>no</> root entry of this kind.

System Response

The procedure is terminated.

How to fix this error?

This is either a data inconsistency or a programming error.
You can perform the following check to see if this is a data
inconsistency:
There must be an entry in table TILM_STOR for a given resource or
collection URI. This must always be in combination with a handle. You
can then use this handle in other tables.
A handle in a child table that cannot show a root entry would be this
type of data inconsistency. An incorrect deletion command or another
command that was executed incompletely may have caused this.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR802 - Master entry missing in root table for &1.&2 ?

  The SAP error message ILM_STOR802, which states "Master entry missing in root table for &1.&2," typically occurs in the context of Information Lifecycle Management (ILM) when the system is unable to find a corresponding master entry in the root table for the specified object. This can happen for various reasons, such as data inconsistencies, missing entries, or issues with the ILM configuration.
  Cause:
  
  Missing Master Data: The master data entry that should exist in the root table is missing. This could be due to data deletion, incorrect data migration, or other data integrity issues.
  Configuration Issues: There may be a misconfiguration in the ILM settings or the archiving process that leads to the absence of the required master entry.
  Database Issues: Corruption or inconsistencies in the database could lead to missing entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the required data.
  
  Solution:
  
  Check Master Data: Verify if the master data for the specified object (indicated by &1 and &2) exists in the relevant tables. If it is missing, you may need to restore it from a backup or recreate it.
  Review ILM Configuration: Ensure that the ILM configuration is set up correctly. Check the settings related to archiving and data retention policies.
  Database Consistency Check: Run database consistency checks to identify and rectify any inconsistencies. This may involve using transaction codes like DB02 or DBACOCKPIT.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the relevant data.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues or fixes available.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and ILM-related transactions for managing data archiving and retention.
  Documentation: Review SAP documentation on Information Lifecycle Management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the ILM_STOR802 error effectively.