How To Fix ILM_DAS_SB112 - Error while determining information about Storage and Retention Service

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_DAS_SB - ILM Store Browser

• Message number: 112

• Message text: Error while determining information about Storage and Retention Service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_DAS_SB112 - Error while determining information about Storage and Retention Service ?

  The SAP error message ILM_DAS_SB112 typically indicates an issue with the Information Lifecycle Management (ILM) system, specifically related to the Storage and Retention Service (SRS). This error can occur for various reasons, including configuration issues, connectivity problems, or missing authorizations.
  Causes:
  
  Configuration Issues: The ILM configuration may not be set up correctly, leading to the inability to determine information about the Storage and Retention Service.
  Connectivity Problems: There may be network issues preventing the SAP system from communicating with the SRS.
  Authorization Issues: The user or process attempting to access the SRS may not have the necessary authorizations.
  Service Availability: The Storage and Retention Service itself may be down or not properly configured.
  Incorrect Parameters: The parameters used to call the SRS may be incorrect or incomplete.
  
  Solutions:
  
  Check Configuration: Verify the ILM configuration settings in the SAP system. Ensure that the SRS is correctly configured and that all necessary parameters are set.
  Test Connectivity: Use tools like ping or telnet to check if the SAP system can reach the SRS. Ensure that there are no firewall rules blocking the connection.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the SRS.
  Service Status: Confirm that the Storage and Retention Service is up and running. If it is down, restart the service or contact your system administrator.
  Check Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  Parameter Validation: Ensure that the parameters being passed to the SRS are correct and complete. Validate against the documentation for the SRS.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ILM and SRS for any known issues or patches that may address this error.
  Documentation: Refer to the official SAP documentation for ILM and SRS for detailed configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the ILM_DAS_SB112 error effectively.