How To Fix ICLX_XI003 - Error (rc=3) in claim creation; claim & created in suspense version

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLX_XI - FS-CM: XI Processes

• Message number: 003

• Message text: Error (rc=3) in claim creation; claim & created in suspense version

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLX_XI003 - Error (rc=3) in claim creation; claim & created in suspense version ?

  The SAP error message ICLX_XI003 (Error code rc=3) typically occurs during the claim creation process in the SAP Claims Management module. This error indicates that there is an issue with the claim being created, and it has been placed in a suspense version. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Data Inconsistencies: There may be missing or inconsistent data in the claim that is being created. This could include mandatory fields that are not filled out correctly or are missing entirely.
  
  
  Configuration Issues: The configuration settings for the claims management module may not be set up correctly, leading to errors during the claim creation process.
  
  
  Business Rules Violations: The claim may not meet certain business rules or validation checks defined in the system, causing it to be flagged and placed in suspense.
  
  
  Authorization Issues: The user attempting to create the claim may not have the necessary authorizations to perform this action, leading to the claim being placed in suspense.
  
  
  System Errors: There could be underlying system errors or bugs that are causing the claim creation process to fail.
  
  
  Solutions:
  
  
  Check Data Completeness: Review the claim data being entered to ensure that all mandatory fields are filled out correctly and that the data is consistent.
  
  
  Review Configuration Settings: Check the configuration settings in the SAP Claims Management module to ensure that they are set up correctly. This may involve consulting with a functional consultant or SAP support.
  
  
  Validate Business Rules: Ensure that the claim meets all business rules and validation checks. This may involve reviewing the specific rules that apply to the claim type being created.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to create claims. If not, work with your SAP security team to obtain the required permissions.
  
  
  Debugging and Logs: If the issue persists, consider enabling debugging or checking system logs to identify any underlying issues that may not be immediately apparent.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on claim creation and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICLX_XI003 error and implement a solution to resolve it.