How To Fix ICLX_XI002 - Error in claim creation (rc=2); claim & created in suspense version

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLX_XI - FS-CM: XI Processes

• Message number: 002

• Message text: Error in claim creation (rc=2); claim & created in suspense version

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLX_XI002 - Error in claim creation (rc=2); claim & created in suspense version ?

  The SAP error message ICLX_XI002 indicates that there was an error during the creation of a claim, specifically with a return code of 2. This error typically occurs in the context of the SAP Claims Management module, and it suggests that the claim has been created in a "suspense version," meaning that it is not fully processed or requires further action before it can be finalized.
  Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the claim that prevents it from being processed correctly.
  Configuration Issues: The system configuration for claims processing may not be set up correctly, leading to errors during claim creation.
  Authorization Issues: The user attempting to create the claim may not have the necessary authorizations to complete the process.
  Business Rules Violations: The claim may not meet certain business rules or validation checks defined in the system.
  System Errors: There could be temporary system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Claim Data: Review the data entered for the claim to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings in the Claims Management module to ensure they are set up correctly for your business processes.
  Authorization Check: Ensure that the user has the necessary permissions to create claims. This may involve checking user roles and authorizations in the SAP system.
  Business Rules Review: Check the business rules and validation criteria that apply to claims to ensure that the claim being created adheres to these rules.
  Error Logs: Review system logs or error messages for more detailed information about the cause of the error. This can provide insights into what went wrong during the claim creation process.
  Consult Documentation: Refer to SAP documentation or support notes related to the ICLX_XI002 error for specific guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim) and ICL02 (Change Claim).
  SAP Notes: Search for SAP Notes related to claims management and the specific error message for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.