How To Fix ICLX_API015 - Processing of data &2 is not possible; user &1 is not authorized

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLX_API - Messages Claims Management API Layer

• Message number: 015

• Message text: Processing of data &2 is not possible; user &1 is not authorized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLX_API015 - Processing of data &2 is not possible; user &1 is not authorized ?

  The SAP error message ICLX_API015 indicates that a user is attempting to process data but does not have the necessary authorization to do so. This error typically arises in the context of the SAP Integrated Customer Lifecycle Management (ICLM) or similar modules where user permissions are critical for data access and manipulation.
  Cause:
  The error occurs due to one or more of the following reasons:
  
  Missing Authorizations: The user does not have the required authorizations assigned in their user profile to access or process the specified data.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or data object.
  Data Object Restrictions: The data object being accessed may have specific restrictions or conditions that the user does not meet.
  Profile Issues: There may be issues with the user profile or the way authorizations are set up in the system.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see the authorization check that failed. This will provide insight into which specific authorization is missing.
  Alternatively, you can use transaction SU01 to review the user’s profile and roles.
  
  
  
  Review Role Assignments:
  
  Check the roles assigned to the user in transaction PFCG. Ensure that the roles include the necessary authorizations for the actions the user is trying to perform.
  If the required authorizations are missing, you may need to modify the role or create a new one that includes the necessary permissions.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to modify roles or authorizations, contact your SAP security or basis team. They can help identify and assign the appropriate authorizations.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations or roles, have the user log out and log back in to ensure that the changes take effect.
  Test the transaction again to confirm that the issue has been resolved.
  
  
  
  Documentation:
  
  Document any changes made to user roles or authorizations for future reference and compliance purposes.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to the transaction or data being accessed. Common authorization objects include S_TCODE, S_USER_AUTH, and others specific to the module in use.
  SAP Notes: Check SAP Notes for any known issues or updates related to the error message. Sometimes, there may be patches or updates that address specific authorization issues.
  Training: Ensure that users are trained on the importance of authorizations and how to request additional access if needed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.