How To Fix ICLL_CUSTOMIZING017 - No prefilling of cause of loss for profile &1 and incident type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLL_CUSTOMIZING - Message Class for Customizing

• Message number: 017

• Message text: No prefilling of cause of loss for profile &1 and incident type &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Perform IMG activity <ZK>Create Benefit Processing Profiles at Product
Level</>. In the <ZK>Cause of Loss</> field, enter a value for profile
&v1& and incident type &v2& at the level of <ZK>Claim Type Definition
</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLL_CUSTOMIZING017 - No prefilling of cause of loss for profile &1 and incident type &2 ?

  The SAP error message ICLL_CUSTOMIZING017 indicates that there is an issue with the configuration related to the pre-filling of the cause of loss for a specific profile and incident type in the Insurance Claims Management module. This error typically arises when the system is unable to find the necessary configuration settings that link the cause of loss to the specified profile and incident type.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the cause of loss has not been defined for the specified profile and incident type in the customizing settings.
  Incorrect Profile or Incident Type: The profile or incident type specified in the error message may not be correctly set up or may not exist in the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary configuration data.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for the Insurance Claims Management module.
  Verify that the cause of loss is correctly defined for the specified profile and incident type.
  Ensure that the mapping between the cause of loss and the incident type is correctly set up.
  
  
  
  Define Cause of Loss:
  
  If the cause of loss is not defined, you will need to create it. This can typically be done in the customizing transaction (e.g., SPRO) under the relevant section for claims management.
  Make sure to assign the cause of loss to the correct profile and incident type.
  
  
  
  Check Profile and Incident Type:
  
  Ensure that the profile and incident type you are using are valid and correctly configured in the system.
  If necessary, create or modify the profile or incident type to ensure they align with your business requirements.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings related to claims management.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration by attempting to create or process a claim with the specified profile and incident type to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO (for customizing) or other relevant transaction codes specific to your SAP version to access the necessary configuration settings.
  Documentation: Refer to SAP documentation or help files related to Insurance Claims Management for detailed steps on configuring causes of loss and incident types.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Insurance Claims Management for further assistance.