How To Fix ICLL_CUSTOMIZING003 - Error during determination of notification reasons

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLL_CUSTOMIZING - Message Class for Customizing

• Message number: 003

• Message text: Error during determination of notification reasons

What causes this issue?

SAP Claims Management was unable to determine any notification reasons
in the policy management system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLL_CUSTOMIZING003 - Error during determination of notification reasons ?

  The SAP error message ICLL_CUSTOMIZING003 indicates that there is an issue during the determination of notification reasons in the context of the SAP system, particularly in the area of customer service or maintenance notifications. This error typically arises when the system is unable to find the necessary configuration or data related to notification reasons.
  Causes:
  
  Missing Configuration: The notification reasons may not be properly configured in the system. This could be due to missing entries in the customizing settings.
  Data Inconsistency: There may be inconsistencies in the data related to notification reasons, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the configuration or data related to notification reasons.
  Transport Issues: If the configuration was recently transported from another system, there may have been issues during the transport process that led to incomplete or missing data.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for notification reasons in the SAP system (usually found under SPRO -> Customer Service -> Notifications -> Define Notification Reasons).
  Ensure that all necessary notification reasons are defined and correctly configured.
  
  
  
  Verify Data:
  
  Check the relevant database tables (e.g., ICL_NOTIFICATION_REASON) to ensure that the required entries exist and are correct.
  Look for any inconsistencies or missing data that could be causing the error.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify notification reasons.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that the transport was successful and that all necessary objects were included.
  If needed, re-transport the configuration or manually adjust the settings in the target system.
  
  
  
  Debugging:
  
  If the above steps do not resolve the issue, consider using the debugging tools in SAP to trace the execution and identify where the error occurs in the code.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation related to customer service notifications and configuration to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after following these steps, it may be beneficial to consult with an SAP expert or reach out to SAP support for further assistance.