How To Fix ICLL_CUSTOMIZING002 - Error during determination of contract lock reasons

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLL_CUSTOMIZING - Message Class for Customizing

• Message number: 002

• Message text: Error during determination of contract lock reasons

What causes this issue?

SAP Claims Management was unable to determine any contract lock reasons
in the policy management system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLL_CUSTOMIZING002 - Error during determination of contract lock reasons ?

  The SAP error message ICLL_CUSTOMIZING002 indicates that there was an error during the determination of contract lock reasons in the context of contract management or contract lifecycle management (CLM). This error typically arises when the system is unable to retrieve or process the necessary data related to contract locks.
  Possible Causes:
  
  Configuration Issues: There may be missing or incorrect configuration settings in the contract management module.
  Authorization Problems: The user may not have the necessary authorizations to access the contract data or perform the required actions.
  Data Inconsistencies: There could be inconsistencies or missing data in the contract records that prevent the system from determining the lock reasons.
  Custom Code Issues: If there are custom enhancements or modifications in the contract management process, they may be causing the error.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for contract management in the SAP system. Ensure that all necessary settings are correctly defined.
  Review Authorizations: Verify that the user encountering the error has the appropriate authorizations to access and manage contracts.
  Data Validation: Check the contract data for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs. This may involve checking custom code or enhancements.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Consult Documentation: Review the official SAP documentation for contract management to ensure that all processes are being followed correctly.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to contract management, such as CLM1, CLM2, etc.
  User Roles: Ensure that user roles and profiles are correctly set up to allow access to contract management functionalities.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that contract management processes function as expected.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.