How To Fix ICLL_CUSTOMIZING002 - Error during determination of contract lock reasons

ICLL_CUSTOMIZING002 - Overview

• Message type: E = Error

• Message class: ICLL_CUSTOMIZING - Message Class for Customizing

• Message number: 002

• Message text: Error during determination of contract lock reasons

What causes this issue?

SAP Claims Management was unable to determine any contract lock reasons
in the policy management system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICLL_CUSTOMIZING002 - Details

• The SAP error message ICLL_CUSTOMIZING002 indicates that there was an error during the determination of contract lock reasons in the context of contract management or contract lifecycle management (CLM). This error typically arises when the system is unable to retrieve or process the necessary data related to contract locks.
  Possible Causes:
  
  
  Configuration Issues: There may be missing or incorrect configuration settings in the contract management module.
  Authorization Problems: The user may not have the necessary authorizations to access the contract data or perform the required actions.
  Data Inconsistencies: There could be inconsistencies or missing data in the contract records that prevent the system from determining the lock reasons.
  Custom Code Issues: If there are custom enhancements or modifications in the contract management process, they may be causing the error.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for contract management in the