How To Fix ICLCUST325 - Insurance line of standard policy product does not match line &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 325

• Message text: Insurance line of standard policy product does not match line &1

What causes this issue?

In the Customizing of the insurance line of business &v1& you have
specified this policy product as the standard policy product for the
insurance line of business. However, in Customizing of the policy
product, insurance line of business &V2& is assigned to it. This means
that your specifications are inconsistent.

System Response

The system outputs an error message as soon as you activate the policy
product.

How to fix this error?

Choose one of these two options:
In Customizing of the policy product, change the insurance line of
business of the policy product from &v2& to &v1&.
In Customizing of the insurance line of business, assign a different
standard policy product.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST325 - Insurance line of standard policy product does not match line &1 ?

  The SAP error message ICLCUST325 typically occurs in the context of insurance policy management within the SAP system, particularly when dealing with standard policy products. This error indicates that there is a mismatch between the insurance line of the standard policy product and the expected line type.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: The standard policy product may not be correctly configured to match the expected insurance line type in the system.
  Data Entry Errors: There may be incorrect data entries in the policy or product configuration that lead to the mismatch.
  Product Definition: The product definition in the system may not align with the insurance line being used, leading to inconsistencies.
  Versioning Issues: If there are multiple versions of a product, the system may be referencing an outdated or incorrect version.
  
  Solution:
  To resolve the ICLCUST325 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the standard policy product in the SAP system. Ensure that the insurance line type is correctly defined and matches the expected values.
  
  
  
  Verify Data Entries:
  
  Go through the data entries related to the policy and product. Look for any discrepancies or incorrect entries that could be causing the mismatch.
  
  
  
  Update Product Definition:
  
  If the product definition is incorrect, update it to ensure that it aligns with the insurance line type being used. This may involve adjusting the product settings in the SAP configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or guidelines related to insurance product configuration to ensure compliance with best practices.
  
  
  
  Test Changes:
  
  After making any changes, test the policy creation or modification process again to see if the error persists.
  
  
  
  Seek Support:
  
  If the issue continues, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in insurance modules for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., SPRO for configuration) that may help you navigate the settings related to insurance products.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICLCUST325 error in your SAP system.