How To Fix ICLCUST321 - PolProd/CovT &1: BenType top node not same: BenType tree &2 Gen &3 Ver &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 321

• Message text: PolProd/CovT &1: BenType top node not same: BenType tree &2 Gen &3 Ver &4

INCLUDE ICL_MESSAGE_CUST320_321 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message ICLCUST321 - PolProd/CovT &1: BenType top node not same: BenType tree &2 Gen &3 Ver &4 ?

  The SAP error message ICLCUST321 typically relates to issues in the configuration of benefits in the SAP system, particularly in the context of the Benefits Administration module. This error indicates a mismatch in the benefit type (BenType) tree structure between the product (PolProd) and the coverage type (CovT) specified in the error message.
  
  Cause:
  
  Mismatched Benefit Types: The error occurs when the benefit type tree structure for the product does not match the expected structure for the coverage type. This can happen if there have been changes in the configuration of benefit types or if the product and coverage type are not correctly aligned.
  Versioning Issues: The error message includes version information (Gen &3 Ver &4), which suggests that there may be discrepancies between different versions of the benefit type trees.
  Configuration Errors: Incorrect configuration settings in the SAP system related to benefits, products, or coverage types can lead to this error.
  
  
  Solution:
  
  Check Configuration: Review