How To Fix ICLCUST276 - Currency of policy product &1 gen. &2 version &3 is not the same

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 276

• Message text: Currency of policy product &1 gen. &2 version &3 is not the same

What causes this issue?

The <DS:DE.ICL_CLTYPE>internal claim type</> that is assigned to
<DS:DE.ICL_POLPROD>policy product</> &v1& has a different currency from
policy product &v1&.
A <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</> can only have just
one currency.

System Response

How to fix this error?

Procedure for System Administrators

Perform one of the following activities:
In customizing change the currency of the policy product
In customizing change the currency of the internal claim type
In customizing delete the assignment of the internal claim type to the
policy product
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST276 - Currency of policy product &1 gen. &2 version &3 is not the same ?

  The SAP error message ICLCUST276 indicates that there is a mismatch in the currency settings for a policy product in the system. This error typically arises in the context of insurance or financial products where currency consistency is crucial for processing transactions.
  Cause:
  The error occurs when the currency defined for a specific policy product (identified by the product number, general version, and version number) does not match the expected currency settings in the system. This can happen due to several reasons, including:
  
  Configuration Issues: The policy product may have been configured with a different currency than what is set in the master data or transaction data.
  Data Migration Errors: If data was migrated from another system, there may have been inconsistencies in currency assignments.
  Manual Entry Errors: Users may have inadvertently entered the wrong currency when creating or updating the policy product.
  
  Solution:
  To resolve the ICLCUST276 error, you can take the following steps:
  
  
  Check Product Configuration:
  
  Navigate to the configuration settings for the policy product in question.
  Verify that the currency assigned to the product matches the expected currency for the transaction or master data.
  
  
  
  Review Master Data:
  
  Check the master data associated with the policy product, including customer data and transaction data, to ensure that the currency is consistent across all relevant records.
  
  
  
  Correct Data Entries:
  
  If you find discrepancies, correct the currency settings in the relevant records. This may involve updating the policy product configuration or adjusting the currency in the customer or transaction data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing currency settings in your version of SAP.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that transactions can be processed successfully.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to policy product configuration and master data management (e.g., IL02 for changing insurance policies).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to make changes to policy product configurations and master data.
  
  By following these steps, you should be able to identify and resolve the cause of the ICLCUST276 error in your SAP system.