How To Fix ICLCUST250 - Screen sequence: Mode &1 user group &2: Enter a damage category

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 250

• Message text: Screen sequence: Mode &1 user group &2: Enter a damage category

What causes this issue?

There is no point making an entry in the table of screen sequences for
damaged objects if you do not enter a <DS:DE.ICL_DAMCAT>damage category
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the entry.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST250 - Screen sequence: Mode &1 user group &2: Enter a damage category ?

  The SAP error message ICLCUST250 typically occurs in the context of the SAP Insurance module, particularly when dealing with claims management. This error indicates that a damage category must be specified for a particular screen sequence and user group.
  Cause:
  The error arises when:
  
  A user attempts to process a claim or transaction that requires a damage category to be specified, but it has not been entered.
  The configuration for the screen sequence or user group does not have a default damage category set up.
  The system is expecting a damage category based on the configuration settings for the specific transaction or process being executed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Enter a Damage Category: 
  
  When prompted by the error message, ensure that you enter a valid damage category in the relevant field. This is often a mandatory field for processing claims.
  
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the relevant screen sequence and user group in the SAP system. You may need to consult with your SAP administrator or a functional consultant to ensure that the damage categories are properly configured.
  Ensure that the damage categories are defined and linked to the appropriate screen sequences and user groups.
  
  
  
  Default Values:
  
  If applicable, set up default values for damage categories in the configuration so that users do not have to enter them manually each time.
  
  
  
  User Training:
  
  Ensure that users are trained on the importance of entering the damage category and how to do so correctly.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to the specific module you are working with, as there may be additional insights or updates that could help resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to claims management in SAP, as they may provide additional context for where the error is occurring.
  SAP Notes: Check the SAP Support Portal for any notes related to ICLCUST250, as there may be specific patches or updates that address this issue.
  User Groups and Roles: Understand the user groups and roles configured in your SAP system, as they can affect the visibility and requirements of certain fields, including damage categories.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.