How To Fix ICLCUST231 - Product version has gaps in the internal claim type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 231

• Message text: Product version has gaps in the internal claim type

What causes this issue?

The validity range of the policy product versions tested has gaps in
<DS:DE.ICL_CLTYPE>internal claim type</>
&V1&. There are periods for which the system found
no valid version of the internal claim type.

System Response

When you enter a corresponding <DS:DE.ICL_LOSSDATE>date</> in claims
processing, the system is unable to
find an active version of the internal claim type.

How to fix this error?

Procedure for System Administrators

Ensure that there are no validity period gaps in the internal claim
type in customizing.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST231 - Product version has gaps in the internal claim type ?

  The SAP error message ICLCUST231, which indicates that "Product version has gaps in the internal claim type," typically arises in the context of SAP's Claims Management module. This error suggests that there are inconsistencies or gaps in the product versioning related to the internal claim type being processed.
  Cause:
  
  Missing Product Versions: The product version associated with the claim may not be fully defined or may have missing entries in the system.
  Incorrect Configuration: The configuration settings for the internal claim type may not align with the product versions defined in the system.
  Data Integrity Issues: There may be data integrity issues where the product version does not match the expected versions for the claim type.
  Versioning Gaps: There could be gaps in the sequence of product versions that are expected for the claim type, leading to this error.
  
  Solution:
  
  Check Product Versions: Review the product versions associated with the claim type. Ensure that all necessary versions are defined and that there are no gaps.
  Update Configuration: If the internal claim type configuration is incorrect, update it to ensure it aligns with the product versions. This may involve adjusting settings in the SAP configuration for Claims Management.
  Data Validation: Perform a data validation check to ensure that all entries related to the product versions and claim types are correct and complete.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing product versions and claim types.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you navigate to the configuration settings for claims and product versions (e.g., SPRO for configuration).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the ICLCUST231 error and implement a solution to resolve it.