How To Fix ICLCUST209 - No permitted claim handler groups have been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 209

• Message text: No permitted claim handler groups have been defined

What causes this issue?

You cannot display an <DS:DE.ICL_CLTYPE>internal claim type</>
without screen sequences.

System Response

Activation is not permitted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

In customizing assign permitted claim handler groups to the internal
claim type and define the screen sequences.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST209 - No permitted claim handler groups have been defined ?

  The SAP error message ICLCUST209 indicates that there are no permitted claim handler groups defined in the system. This error typically occurs in the context of claims management, particularly when trying to process or manage claims in the SAP system.
  Cause:
  The error is caused by the absence of defined claim handler groups in the configuration settings. Claim handler groups are essential for determining which users or roles are authorized to handle specific types of claims. If these groups are not set up, the system cannot proceed with the claim processing, leading to this error message.
  Solution:
  To resolve the ICLCUST209 error, you need to define the permitted claim handler groups in the SAP system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the customizing settings for claims management. This is usually found under the path: 
  SPRO -> SAP Reference IMG -> Claims Management -> Define Claim Handler Groups
  
  
  
  
  Define Claim Handler Groups:
  
  In the customizing menu, look for the option to define claim handler groups.
  Create a new claim handler group or modify an existing one to include the necessary users or roles that should be permitted to handle claims.
  
  
  
  Assign Users/Roles:
  
  Ensure that the users or roles that need access to handle claims are assigned to the defined claim handler groups.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  Try to process the claim again to see if the error persists. If the configuration is correct, the error should no longer appear.
  
  
  
  Related Information:
  
  Authorization Management: Ensure that the users assigned to the claim handler groups have the appropriate authorizations to perform their tasks.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on configuring claims management and handling groups.
  Support: If the issue persists after configuration, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the ICLCUST209 error and successfully manage claims within your SAP system.