How To Fix ICLCUST155 - Benefit type &1: Rejection reason &2 has not been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 155

• Message text: Benefit type &1: Rejection reason &2 has not been defined

What causes this issue?

You want to assign claim item rejection reason &V2& to benefit type
&V1&, but claim item rejection reason &V2& has not been defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Delete the assignment of rejection reason &v2& to benefit type &v1&.
Create rejection reason &v2& (see below under "Procedure for System
Administration").

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST155 - Benefit type &1: Rejection reason &2 has not been defined ?

  The SAP error message ICLCUST155 indicates that a specific benefit type (denoted by &1) has a rejection reason (denoted by &2) that has not been defined in the system. This error typically arises in the context of benefits administration, particularly when processing claims or benefits that require specific rejection reasons to be configured in the system.
  Cause:
  
  Missing Configuration: The rejection reason for the specified benefit type has not been set up in the system. This could be due to oversight during system configuration or changes in business processes that were not reflected in the system.
  Incorrect Benefit Type: The benefit type being referenced may not be valid or may not have been properly defined in the system.
  Data Entry Error: There may be a mistake in the data entry where an incorrect benefit type or rejection reason is being used.
  
  Solution:
  
  
  Define the Rejection Reason:
  
  Navigate to the configuration settings for benefits in SAP.
  Go to the relevant area where rejection reasons are defined (this is usually found in the customizing settings under the benefits module).
  Add the missing rejection reason for the specified benefit type.
  
  
  
  Check Benefit Type Configuration:
  
  Ensure that the benefit type is correctly defined in the system.
  Verify that all necessary parameters and settings for the benefit type are properly configured.
  
  
  
  Review Data Entry:
  
  Check the data entry for the claim or benefit processing to ensure that the correct benefit type and rejection reason are being used.
  Correct any discrepancies in the data entry.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring benefit types and rejection reasons.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO (for configuration) or specific transaction codes related to benefits processing to access the relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  User Roles: Ensure that you have the appropriate permissions to make changes to the configuration settings in SAP.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP benefits administration for further assistance.