How To Fix ICL_TICL130012 - Incident type: &1 policy product: &2 internal claim type determination

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_TICL130 - Error Messages for icl_where_used_gen

• Message number: 012

• Message text: Incident type: &1 policy product: &2 internal claim type determination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_TICL130012 - Incident type: &1 policy product: &2 internal claim type determination ?

  The SAP error message ICL_TICL130012 typically relates to issues in the claims management module, specifically regarding the determination of internal claim types for a given incident type and policy product. This error can occur in the context of insurance claims processing within SAP.
  Cause:
  The error message indicates that the system is unable to determine the internal claim type based on the provided incident type and policy product. This can happen due to several reasons, including:
  
  Configuration Issues: The mapping between incident types and internal claim types may not be properly configured in the system.
  Missing Data: Required data for the incident type or policy product may be missing or incorrectly entered.
  Custom Development: If there are custom developments or enhancements in the claims management process, they may not be functioning as expected.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for claim type determination.
  
  Solution:
  To resolve the ICL_TICL130012 error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claims management in SAP.
  Verify that the mapping between incident types and internal claim types is correctly set up.
  Ensure that the relevant policy products are linked to the correct incident types.
  
  
  
  Validate Data:
  
  Check the data entered for the incident type and policy product. Ensure that all required fields are filled out correctly.
  Look for any inconsistencies or missing information that could affect claim type determination.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements or modifications in the claims management process, review the code to ensure it is functioning correctly.
  Test the custom logic to see if it is causing the issue.
  
  
  
  User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the relevant data and perform the required actions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to claims management and the specific error message for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICLM (Claims Management) and ICLD (Claims Data).
  SAP Notes: Search for SAP Notes related to claims management and the specific error message for any known issues or patches.
  Training and Documentation: Ensure that users are trained on the claims management process and understand how to enter data correctly to avoid such errors.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_TICL130012 error in SAP.