How To Fix ICL_MI038 - Inconsistency in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_MI - Multiple Insurance

• Message number: 038

• Message text: Inconsistency in Customizing

What causes this issue?

The system has found several dependent payment items.
The reasons for this could be as follows:
You have defined more than two functions for each function profile.
You have assigned a changeable payment item type with a benefit type
to one of the two
functions, and a non-changeable payment item type without a benefit
type to the other function. This is not permitted.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Define Function Profiles</>, check whether one of
the above-mentioned causes applies, and if necessary correct the
customizing settings.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_MI038 - Inconsistency in Customizing ?

  The SAP error message ICL_MI038 indicates an inconsistency in customizing related to the Insurance Management module (ICL). This error typically arises when there are discrepancies in the configuration settings or data that are required for the proper functioning of the insurance processes.
  Cause:
  The inconsistency can be caused by several factors, including but not limited to:
  
  Missing or Incorrect Customizing Settings: Certain required customizing settings may not be defined or may be incorrectly configured.
  Data Inconsistencies: There may be inconsistencies in the master data or transaction data that do not align with the customizing settings.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be issues with the transport that led to inconsistencies.
  Version Mismatch: Different versions of the software or components may lead to inconsistencies if not properly aligned.
  
  Solution:
  To resolve the ICL_MI038 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the relevant customizing transaction (e.g., SPRO) and verify that all necessary settings for the Insurance Management module are correctly configured.
  Ensure that all required entries are present and correctly defined.
  
  
  
  Review Master and Transaction Data:
  
  Check the master data and transaction data related to the insurance processes to ensure there are no inconsistencies.
  Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Use SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program or function module that triggers the error to identify the root cause.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for the Insurance Management module to ensure that all prerequisites and configurations are met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and SE37 (Function Module).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP Help Portal for detailed documentation on the Insurance Management module and its configuration.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the ICL_MI038 error.