How To Fix ICL_H269 - Internal error in determination of coll. invoice with next lower index

ICL_H269 - Overview

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 269

• Message text: Internal error in determination of coll. invoice with next lower index

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H269 - Internal error in determination of coll. invoice with next lower index ?

  The SAP error message ICL_H269 indicates an internal error that occurs during the determination of a collective invoice with the next lower index. This error typically arises in the context of the SAP Convergent Invoicing (CI) module, which is used for managing billing processes in industries such as telecommunications and utilities.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the billing documents or related master data that prevent the system from correctly determining the collective invoice.
  
  
  
  Configuration Issues: Incorrect configuration settings in the invoicing or billing processes can lead to this error. This might include settings related to collective invoicing or billing document types.
  
  
  System Bugs: There may be bugs or issues in the SAP system version you are using, which could lead to unexpected behavior during the invoicing process.
  
  
  Indexing Problems: The error specifically mentions "next lower index," which suggests that there may