How To Fix ICL_H221 - Int. error: More than 1 payment proposal with subclm=&1, ClmItmGrp=&2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 221

• Message text: Int. error: More than 1 payment proposal with subclm=&1, ClmItmGrp=&2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H221 - Int. error: More than 1 payment proposal with subclm=&1, ClmItmGrp=&2 ?

  The SAP error message ICL_H221 indicates that there is an internal error related to payment proposals in the context of claims management. Specifically, it suggests that there is more than one payment proposal associated with a particular subclaim and claim item group. This can occur in scenarios where multiple payment proposals are created for the same claim item, leading to confusion in processing.
  Cause:
  
  
  Duplicate Payment Proposals: The most common cause of this error is the existence of multiple payment proposals for the same subclaim and claim item group. This can happen due to:
  
  Manual entry errors.
  System glitches or bugs.
  Incorrect configuration in the claims management module.
  
  
  
  Data Integrity Issues: There may be inconsistencies in the database or issues with how the payment proposals are being generated or processed.
  
  
  Configuration Errors: Incorrect settings in the claims management or payment processing configuration can lead to this issue.
  
  
  Solution:
  
  
  Check Payment Proposals: Review the payment proposals associated with the specific subclaim and claim item group. Identify if there are indeed multiple proposals and determine why they were created.
  
  
  Delete Duplicate Proposals: If duplicates are found, you may need to delete the unnecessary payment proposals. Ensure that you have the necessary authorizations to perform this action.
  
  
  Review Configuration: Check the configuration settings in the claims management module to ensure that they are set up correctly. This includes reviewing the payment proposal settings and any related parameters.
  
  
  Data Consistency Check: Run data consistency checks in the system to identify and resolve any underlying data integrity issues.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management module effectively.
  Documentation: Review SAP documentation related to claims management and payment processing for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.