How To Fix ICL_H189 - Internal program error: No claim item group with PROC_REF = &1 found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 189

• Message text: Internal program error: No claim item group with PROC_REF = &1 found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H189 - Internal program error: No claim item group with PROC_REF = &1 found ?

  The SAP error message "ICL_H189 Internal program error: No claim item group with PROC_REF = &1 found" typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar processes. This error indicates that the system is unable to find a claim item group associated with a specific procedure reference (PROC_REF).
  Cause:
  
  Missing Data: The claim item group that the system is trying to access does not exist in the database. This could be due to data not being created or incorrectly deleted.
  Configuration Issues: There may be configuration issues in the claims management settings that prevent the system from correctly linking the procedure reference to the claim item group.
  Programmatic Errors: There could be a bug or an internal error in the program logic that is causing the system to look for a non-existent reference.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in related tables.
  
  Solution:
  
  Check Data Integrity: Verify that the claim item group exists in the database. You can do this by checking the relevant tables (e.g., ICLITEM, ICLITEMGROUP) to ensure that the PROC_REF in question is present.
  Review Configuration: Ensure that the configuration settings for claims management are correctly set up. This includes checking the mapping of procedure references to claim item groups.
  Debugging: If you have access to debugging tools, you can trace the program execution to identify where the error occurs. This may help in pinpointing the exact cause of the issue.
  Consult Documentation: Review SAP documentation or notes related to the Claims Management module for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context to help them diagnose the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL1 (Create Claim), ICL2 (Change Claim), and ICL3 (Display Claim).
  SAP Notes: Search for SAP Notes related to the error message or the Claims Management module. SAP Notes often contain fixes or workarounds for known issues.
  User Forums: Check SAP community forums or other user groups where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message you are encountering in SAP.