How To Fix ICL_H119 - Internal error: No benefit decision selected. Contact SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 119

• Message text: Internal error: No benefit decision selected. Contact SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H119 - Internal error: No benefit decision selected. Contact SAP ?

  The SAP error message "ICL_H119 Internal error: No benefit decision selected. Contact SAP" typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or benefits processing. This error indicates that the system is unable to find a valid benefit decision for the claim being processed.
  Causes:
  
  Missing Benefit Decision: The most common cause is that there is no benefit decision associated with the claim. This could be due to incomplete processing or configuration issues.
  Configuration Issues: Incorrect configuration in the Claims Management settings or benefit decision rules may lead to this error.
  Data Inconsistencies: There may be inconsistencies or missing data in the claim or related master data that prevent the system from determining a benefit decision.
  System Bugs: Occasionally, this error can be caused by bugs in the SAP system or specific patches that have not been applied.
  
  Solutions:
  
  Check Benefit Decision: Verify that a benefit decision has been made for the claim in question. This can usually be done by reviewing the claim details in the SAP system.
  Review Configuration: Ensure that the configuration for benefit decisions in the Claims Management module is set up correctly. This may involve checking the rules and settings related to benefit determination.
  Data Validation: Check the claim and related master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Transaction Logs: Review transaction logs or system messages for any additional information that may help identify the root cause of the error.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP Support for assistance.
  Testing in Development: If you have access to a development or test environment, try replicating the issue there to better understand the conditions that lead to the error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on benefit decisions and configuration.
  Community Forums: SAP Community forums can be a valuable resource for finding similar issues faced by other users and potential solutions.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your internal SAP support team or directly to SAP for further investigation.