How To Fix ICL_H121 - Internal error in creation of payment header from invoice

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 121

• Message text: Internal error in creation of payment header from invoice

What causes this issue?

An internal error has occurred in creation of a payment from a payment
proposal.

System Response

This error message has a return code. Specify this return code in your
customer error message via OSS as it helps SAP to find the reason for
the error. This return code has the value &V1&.

How to fix this error?

Create an OSS customer message and specify the above-mentioned return
code.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H121 - Internal error in creation of payment header from invoice ?

  The SAP error message ICL_H121 indicates an internal error that occurs during the creation of a payment header from an invoice in the SAP system. This error is typically related to issues in the configuration or data integrity within the SAP system, particularly in the context of the Insurance Contract Management (ICM) module.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the invoice data or related master data that prevent the system from creating the payment header.
  Configuration Issues: Incorrect configuration settings in the ICM module or related components can lead to this error.
  Missing Required Fields: Certain mandatory fields may not be filled in the invoice or payment document.
  Custom Code Issues: If there are custom enhancements or modifications in the payment processing logic, they might be causing the error.
  System Bugs: There could be bugs in the SAP version you are using that lead to this internal error.
  
  Solutions:
  
  Check Data Integrity: Review the invoice and related master data for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Review Configuration: Verify the configuration settings in the ICM module. Ensure that all necessary settings for payment processing are correctly configured.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error. There may be patches or updates available that resolve the issue.
  Consult Documentation: Review the SAP documentation for the ICM module to ensure that all processes are being followed correctly.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the ICM module, such as ICL_INVOICE for invoice processing.
  User Exits and BAdIs: If custom logic is involved, check for any user exits or Business Add-Ins (BAdIs) that might be affecting the payment header creation process.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_H121 error in your SAP system.