How To Fix ICL_H078 - Approval not possible. Adjust the period of a benefit decision

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 078

• Message text: Approval not possible. Adjust the period of a benefit decision

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Perform one of the following activities:
Change the periods of the claim items in the benefit decision that is to
be approved
Change the periods of the claim items in the benefit decision that has
already been approved.
To do so:
Reverse the already approved benefit decision
Create a new benefit decision with concrete periods.
Approve the new benefit decision
You might have to perform both of the above activities.

Procedure for System Administrators

In the documentation for function module ICLH_BEN_ENDDATE_CHECK see the
algorithm according to which the system checks that the periods are
correct.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H078 - Approval not possible. Adjust the period of a benefit decision ?

  The SAP error message ICL_H078: Approval not possible. Adjust the period of a benefit decision typically occurs in the context of the SAP Insurance or Claims Management module, particularly when dealing with benefit decisions or claims processing. This error indicates that there is an issue with the time period associated with a benefit decision that prevents it from being approved.
  Cause:
  
  Incorrect Benefit Decision Period: The period defined for the benefit decision may not align with the expected or allowable periods in the system. This could be due to a date range that is outside of the permissible limits.
  Configuration Issues: There may be configuration settings in the system that restrict the approval of benefit decisions based on specific criteria, such as fiscal year settings or benefit period settings.
  Incomplete Data: Required fields or data related to the benefit decision may be missing or incorrectly filled out, leading to the inability to approve the decision.
  Status of the Benefit Decision: The current status of the benefit decision may not allow for approval (e.g., it may be in a status that is not approved or finalized).
  
  Solution:
  
  
  Adjust the Benefit Decision Period:
  
  Navigate to the benefit decision in question and check the start and end dates.
  Ensure that the dates fall within the acceptable range defined in the system.
  Modify the dates if necessary to align with the required periods.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to benefit decisions in the SAP system. This may involve consulting with a system administrator or SAP consultant to ensure that the settings are correct and allow for the approval of benefit decisions.
  
  
  
  Complete Required Fields:
  
  Review the benefit decision for any missing or incomplete information. Ensure that all mandatory fields are filled out correctly.
  
  
  
  Check Status:
  
  Verify the current status of the benefit decision. If it is not in a status that allows for approval, you may need to change its status or take necessary actions to move it to an approvable state.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, refer to SAP documentation or reach out to SAP support for further assistance. They may provide insights specific to your version of SAP or any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  User Roles and Authorizations: Ensure that the user attempting to approve the benefit decision has the necessary authorizations to perform this action.
  Testing in Development Environment: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.