How To Fix ICL_H031 - Process of copying diagnoses among subcases was unsuccessful

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 031

• Message text: Process of copying diagnoses among subcases was unsuccessful

What causes this issue?

You tried to copy diagnoses from one subclaim to another, but this
copying action was unsuccessful.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to reproduce the steps that you took and then report these to your
system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H031 - Process of copying diagnoses among subcases was unsuccessful ?

  The SAP error message ICL_H031 indicates that there was an issue during the process of copying diagnoses among subcases in the context of the SAP Claims Management module. This error typically arises when there are inconsistencies or issues with the data being processed.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the diagnoses or subcases that are being copied.
  Missing Data: Required fields or data elements may be missing in the subcases or diagnoses.
  Configuration Issues: There may be configuration issues in the SAP system that affect how diagnoses are managed or copied.
  Authorization Issues: The user may not have the necessary authorizations to perform the copying of diagnoses.
  System Bugs: There could be bugs or issues in the specific version of SAP being used.
  
  Solutions:
  
  Check Data Integrity: Review the data in the subcases and diagnoses to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Check the configuration settings related to the Claims Management module to ensure that they are set up correctly for copying diagnoses.
  User Authorizations: Verify that the user has the necessary authorizations to perform the operation. If not, work with your SAP security team to grant the required permissions.
  Error Logs: Check the system logs for any additional error messages or details that could provide more context about the failure.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Testing: If possible, try to replicate the issue in a test environment to better understand the conditions under which the error occurs.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Claims Management module for more details on how diagnoses and subcases are managed.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Ticket: If the issue persists and cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.