How To Fix ICL_DI080 - Correspondence recipient &1 does not exist in the correct role (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_DI - Messages for Direct Input Mode

• Message number: 080

• Message text: Correspondence recipient &1 does not exist in the correct role (&2)

What causes this issue?

You want to send correspondence to business partner &V1&. This business
partner does not exist in a suitable participant role (&V2&) for the
claim document &V3&.
<ZH>Note</>: In Customizing activity <DS:SIMG._ICL_TICL031>Define Claim
Documents</>, the participant role &V2& is assigned to the claim
document &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the business partner &V1& in participant role &V2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_DI080 - Correspondence recipient &1 does not exist in the correct role (&2) ?

  The SAP error message ICL_DI080 indicates that there is an issue with the correspondence recipient in the context of the SAP Insurance module (ICL - Insurance Claims Management). Specifically, it means that the system cannot find the specified recipient in the required role for the correspondence process.
  Cause:
  The error can occur due to several reasons:
  
  Missing Recipient Data: The recipient (e.g., a customer, vendor, or other entities) is not defined in the system or is missing the necessary role that is required for the correspondence.
  Incorrect Role Assignment: The recipient exists in the system but does not have the correct role assigned to them. For example, if the correspondence is meant for a policyholder, but the recipient is not assigned the role of a policyholder.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings that prevent the system from recognizing the recipient in the required role.
  Configuration Issues: The configuration settings for correspondence types or roles may not be set up correctly.
  
  Solution:
  To resolve the ICL_DI080 error, you can take the following steps:
  
  
  Check Recipient Data:
  
  Verify that the recipient exists in the system. You can do this by checking the relevant master data (e.g., customer master, vendor master).
  Ensure that the recipient has the necessary roles assigned. You can check this in the master data records.
  
  
  
  Role Assignment:
  
  If the recipient is missing the required role, you will need to assign the correct role to the recipient. This can typically be done in the master data maintenance transaction (e.g., transaction codes like BP for Business Partner).
  
  
  
  Review Configuration:
  
  Check the configuration settings for the correspondence types in the SAP system. Ensure that the roles required for the correspondence are correctly defined.
  You may need to consult with your SAP configuration team to ensure that the settings align with business requirements.
  
  
  
  Test the Correspondence:
  
  After making the necessary changes, test the correspondence process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the ICL module for any specific guidance on this error message.
  
  
  
  Seek Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), ICL (Insurance Claims), and others that may be relevant to your specific SAP environment.
  SAP Notes: Search for SAP Notes related to ICL_DI080 for any patches or updates that may address this issue.
  Master Data Management: Understanding how master data is managed in your SAP system can help prevent similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_DI080 error message in your SAP system.