How To Fix ICL_CUST_PM028 - No version of claim type "&1" found at event "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 028

• Message text: No version of claim type "&1" found at event "&2"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM028 - No version of claim type "&1" found at event "&2" ?

  The SAP error message ICL_CUST_PM028 indicates that the system could not find a version of the specified claim type at the given event. This error typically occurs in the context of the SAP Claims Management module, where specific claim types and their versions are expected to be defined for processing.
  Cause:
  
  Missing Configuration: The claim type specified in the error message may not be configured correctly in the system. This could mean that the claim type does not exist, or it has not been assigned a version for the specified event.
  Incorrect Event: The event referenced in the error message may not be associated with the claim type, or the event may not be set up to handle that particular claim type.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables that link claim types to events.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or process the claim type or event.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for Claims Management in SAP.
  Verify that the claim type specified in the error message is correctly defined and has an active version for the event in question.
  Ensure that the claim type is linked to the appropriate event.
  
  
  
  Review Event Settings:
  
  Check the event configuration to ensure that it is set up to handle the specified claim type.
  Make sure that the event is active and properly configured to process claims.
  
  
  
  Data Validation:
  
  Use transaction codes like SE11 or SE16 to check the relevant database tables (e.g., ICL_CLAIM_TYPE, ICL_EVENT) for the existence of the claim type and its versions.
  Look for any missing or inconsistent entries that could be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and process the claim type and event.
  Check user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on claim types and events to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management process.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance on resolving the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.