How To Fix ICL_CONF_PAY008 - Claim contains open subrogation/recovery

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_PAY - Configurable Messages for Payments

• Message number: 008

• Message text: Claim contains open subrogation/recovery

What causes this issue?

You want to close the claim, but the claim contains open subrogation/
recovery.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_DISPLAY OBJECT DOKU ID TX

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CHANGE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_PAY008 - Claim contains open subrogation/recovery ?

  The SAP error message ICL_CONF_PAY008 indicates that there is an issue with a claim that contains open subrogation or recovery items. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management module.
  Cause:
  The error arises when you attempt to process a claim that has associated subrogation or recovery items that are still open. Subrogation refers to the right of an insurer to pursue a third party that caused an insurance loss to the insured. If there are open items related to subrogation or recovery, the system prevents further processing of the claim to ensure that all financial aspects are settled before moving forward.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review the Claim: Check the claim in question to identify any open subrogation or recovery items. You can do this by navigating to the claim details in the SAP system.
  
  
  Close Open Items: If there are open subrogation or recovery items, you will need to either:
  
  Process the recovery or subrogation items to close them.
  If applicable, ensure that the necessary actions have been taken to resolve these items.
  
  
  
  Update Claim Status: Once the open items are addressed, update the status of the claim accordingly. This may involve marking the subrogation or recovery items as closed or resolved.
  
  
  Reprocess the Claim: After resolving the open items, attempt to process the claim again. The error should no longer appear if all related items are closed.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICLCLAIM for claims processing.
  Documentation: Refer to SAP documentation or user manuals specific to your version of SAP for detailed steps on handling claims and subrogation processes.
  User Roles: Ensure that you have the appropriate permissions to view and modify claims and subrogation items in the system.
  Consult with Colleagues: If you are unsure about how to handle specific subrogation or recovery items, consult with colleagues or your SAP support team for guidance.
  
  By following these steps, you should be able to resolve the ICL_CONF_PAY008 error and continue with your claims processing in SAP.