How To Fix ICL_CONF_PAY009 - Payment amount is 0; you can only save as an applied deductible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_PAY - Configurable Messages for Payments

• Message number: 009

• Message text: Payment amount is 0; you can only save as an applied deductible

What causes this issue?

You create a payment in direct input. A deductible has to applied to the
payment, thereby reducing the payment amount to zero.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_DISPLAY OBJECT DOKU ID TX
The individual message categories for this message mean the following:
E = error message
The system does not create any payment and does not save the claim.
- = Message not activated
The system saves the payment as an applied deductible, but does not
explicitly display this fact in a message.
I = information
The system behavior is the same as with '-' (message not activated). In
addition, the system displays a message.
S = success
The system does not create any payment, or it deletes the payment if it
already exists in the database. In contrast to 'E' (error message), the
system saves the claim.
The system does not display this fact explicitly in a message.
W = warning
The system behavior is the same as with 'S' (success). In addition, the
system displays a message.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CHANGE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_PAY009 - Payment amount is 0; you can only save as an applied deductible ?

  The SAP error message ICL_CONF_PAY009 indicates that there is an issue with a payment amount being zero in the context of an insurance claim. This error typically arises in the Insurance Claims Management module of SAP when you are trying to process a payment that has a value of zero. The system restricts this action because a payment amount of zero is not valid for standard payment processing, except in specific cases like applied deductibles.
  Cause:
  
  
  Zero Payment Amount: The primary cause of this error is that the payment amount you are trying to save is zero. This can happen if:
  
  The payment was incorrectly calculated.
  There was an error in data entry.
  The claim does not have any payable amount due to various reasons (e.g., claim denial, insufficient coverage).
  
  
  
  Applied Deductible: The system allows saving a zero payment only in the context of an applied deductible, which means that the zero payment is being recorded as a deductible amount that the insured party must cover before the insurance kicks in.
  
  
  Solution:
  
  
  Verify Payment Amount: Check the payment amount you are trying to save. If it is indeed supposed to be zero, ensure that it is being recorded as an applied deductible. If it should not be zero, correct the payment amount based on the claim details.
  
  
  Check Claim Details: Review the claim details to ensure that all necessary information is correctly entered and that the claim is valid for payment. Look for any discrepancies that might lead to a zero payment.
  
  
  Adjust Deductible Settings: If the payment is meant to be recorded as an applied deductible, ensure that the system settings and configurations allow for this. You may need to consult with your SAP administrator or support team to confirm that the configuration is correct.
  
  
  Consult Documentation: Refer to SAP documentation or help resources related to the Insurance Claims Management module for further guidance on handling payments and deductibles.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more specific assistance based on your system configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Manuals: Review user manuals or training materials related to the Insurance Claims Management module for best practices in processing payments.
  Configuration Settings: Ensure that the configuration settings for payment processing and deductibles in your SAP system are correctly set up to avoid similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.