How To Fix ICL_CONF_PAY005 - Claim &1, subclaim &2, payment &3, item &4: Duplicate payments exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_PAY - Configurable Messages for Payments

• Message number: 005

• Message text: Claim &1, subclaim &2, payment &3, item &4: Duplicate payments exist

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

INCLUDE ICL_MESSAGE_DISPLAY OBJECT DOKU ID TX
The individual message categories for this message mean the following:
E = error message
The system does not create any payment. The claim is not saved and so no
tasks can be created in BRF event 0H0005.
W = warning
The system creates the payment with the status "Parked" and outputs an
error message with message category "Information" so that the claim can
be saved. For example, in BRF event 0H0005 it is possible to create a
task to check the parked payment.
I = information
The system creates the payment in the normal way. The information about
possible duplicates is saved in the payment items and can be displayed
later during claims processing.
- = message is switched off (meaning it is not displayed)
The system creates the payment in the normal way. Information about
possible duplicates is not saved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CHANGE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_PAY005 - Claim &1, subclaim &2, payment &3, item &4: Duplicate payments exist ?

  The SAP error message ICL_CONF_PAY005 indicates that there are duplicate payments for a specific claim, subclaim, payment, and item. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error occurs when the system detects that there are multiple entries for the same payment associated with a claim. This can happen due to various reasons, such as:
  
  Manual entry errors where the same payment is recorded more than once.
  Data import issues where duplicate records are brought into the system.
  Incorrect configuration or logic in the payment processing rules.
  
  Solution:
  To resolve the ICL_CONF_PAY005 error, you can follow these steps:
  
  
  Identify Duplicate Payments:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ICL_PAYMENTS) and check for duplicate entries for the specified claim, subclaim, payment, and item.
  You can also run reports that summarize payments for claims to identify duplicates.
  
  
  
  Review Payment Entries:
  
  Check the payment details for the claim in question. Look for any discrepancies or multiple entries that may have been created in error.
  
  
  
  Delete or Adjust Duplicates:
  
  If duplicates are found, you may need to delete or adjust the duplicate payment entries. Ensure that you have the necessary authorizations to make changes in the system.
  If the duplicates were created due to a system error or data import, investigate the root cause to prevent future occurrences.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidelines on handling duplicate payments in your version of SAP.
  
  
  
  Test Changes:
  
  After making adjustments, test the payment processing again to ensure that the error no longer occurs.
  
  
  
  User Training:
  
  If manual entry errors are a common cause, consider providing additional training to users on how to enter payments correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing, such as ICL_CLAIM, ICL_PAYMENT, and others that may help in managing claims and payments.
  Configuration Settings: Review the configuration settings in the Claims Management module to ensure that they are set up correctly to prevent duplicate entries.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.