How To Fix ICL_CF660 - Gross reserve for entry &1, time of change &2 changed from &3 to &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 660

• Message text: Gross reserve for entry &1, time of change &2 changed from &3 to &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF660 - Gross reserve for entry &1, time of change &2 changed from &3 to &4 ?

  The SAP error message ICL_CF660 indicates that there has been a change in the gross reserve for a specific entry, and it provides details about the time of change and the values before and after the change. This message is typically related to the Insurance Claims Management (ICM) module in SAP.
  Cause:
  The error message is triggered when there is a discrepancy in the gross reserve amount for a claim entry. This can occur due to various reasons, such as:
  
  Manual adjustments made to the reserve amounts.
  Changes in the underlying data that affect the reserve calculation (e.g., updates to claim details, changes in policy terms).
  Data inconsistencies or errors in the system that lead to unexpected changes in reserve values.
  
  Solution:
  To resolve the ICL_CF660 error, you can take the following steps:
  
  
  Review the Change History: Check the change history for the specific claim entry to understand what changes were made and why. This can help identify if the change was intentional or if it was due to an error.
  
  
  Validate Data: Ensure that all related data (e.g., claim details, policy information) is accurate and up to date. Look for any inconsistencies that might have led to the change in gross reserve.
  
  
  Adjust Reserves: If the change in gross reserve is incorrect, you may need to manually adjust the reserve amount back to the correct value. This can typically be done through the claims management interface in SAP.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling reserve changes in your version of SAP. This may provide additional insights into the error and how to manage it.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts who can provide assistance based on your specific configuration and setup.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL_CLAIM for claims processing.
  SAP Notes: Check for any SAP Notes related to ICL_CF660 that may provide patches or additional information on known issues.
  Training and Documentation: Ensure that users involved in claims processing are trained on how to manage reserves and understand the implications of changes to reserve amounts.
  
  By following these steps, you should be able to address the ICL_CF660 error effectively.