How To Fix ICL_CF538 - Payment request: Value in "Requested amount" field is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 538

• Message text: Payment request: Value in "Requested amount" field is invalid

What causes this issue?

The payment is identified as being a payout request. However, the
amount of the payment item resides in the recoverable amount field
(technical field name: REQUESTED) rather than the payment amount field
(technical field name: PAMPAID).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Move the amount of the payment item from the recoverable amount field
into the payment amount field, or
Place values in the <ZH>Date Received</> and <ZH>Incoming Payment</>
fields to categorize the payment item as a receivable item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF538 - Payment request: Value in "Requested amount" field is invalid ?

  The SAP error message ICL_CF538, which states "Payment request: Value in 'Requested amount' field is invalid," typically occurs in the context of payment processing within the SAP system, particularly in the area of insurance or financial transactions. This error indicates that the amount specified in the "Requested amount" field does not meet the expected criteria or format.
  Causes:
  
  Invalid Format: The amount may not be in the correct format (e.g., using commas instead of periods for decimal points).
  Negative Values: The requested amount may be negative, which is not allowed in certain contexts.
  Exceeding Limits: The amount may exceed predefined limits set in the system (e.g., maximum payment amount).
  Currency Issues: The currency specified may not be valid or may not match the expected currency for the transaction.
  Missing Data: Required fields related to the payment request may be missing or incorrectly filled out, leading to validation errors.
  
  Solutions:
  
  Check Format: Ensure that the amount is entered in the correct format. For example, use a period for decimal points and avoid any non-numeric characters.
  Verify Amount: Make sure the requested amount is a positive value and does not exceed any limits set in the system.
  Currency Validation: Confirm that the currency used is valid and corresponds to the transaction type.
  Review Required Fields: Check if all mandatory fields are filled out correctly and that there are no missing entries.
  Consult Documentation: Refer to the SAP documentation or user manuals for specific guidelines on the payment request process and the expected formats.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing, such as F110 (Automatic Payment Transactions) or others specific to your module.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to create or modify payment requests.
  SAP Notes: Check for any SAP Notes or updates related to this error message, as there may be patches or fixes available.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the potential causes and following the suggested solutions, you should be able to resolve the ICL_CF538 error and successfully process the payment request.