How To Fix ICL_CF537 - Payment request item: Value in "Payment amount" field is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 537

• Message text: Payment request item: Value in "Payment amount" field is invalid

What causes this issue?

The payment is identified as being a receivable item. However, the
amount value of the payment item resides in the payment amount field
(technical field name: PAMPAID) rather than in the recoverable amount
field (technical field name: REQUESTED).

System Response

When the <ZH>Date Received</> and <ZH>Incoming Payment</> fields
contain values, the payment is categorized as a receivable item. When
these fields are empty, the payment item is categorized as a payment
request item.

How to fix this error?

Either move the amount from the payment amount field to the recoverable
amount field, or
Remove the values in the <ZH>Date Received</> and <ZH>Incoming Payment
</> fields.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF537 - Payment request item: Value in "Payment amount" field is invalid ?

  The SAP error message ICL_CF537, which states "Payment request item: Value in 'Payment amount' field is invalid," typically occurs in the context of payment processing within the SAP system, particularly in the area of insurance or financial transactions. This error indicates that the value entered in the "Payment amount" field does not meet the expected criteria or format.
  Causes:
  
  Invalid Format: The payment amount may not be in the correct format (e.g., using commas instead of periods for decimal points).
  Negative Values: The system may not accept negative payment amounts if they are not allowed in the context of the transaction.
  Exceeding Limits: The payment amount may exceed predefined limits set in the system.
  Currency Issues: The currency used may not be valid or may not match the expected currency for the transaction.
  Missing Required Fields: Other related fields may not be filled out correctly, leading to validation errors.
  Data Type Mismatch: The payment amount may be entered as a string or in a format that the system cannot interpret as a numeric value.
  
  Solutions:
  
  Check Format: Ensure that the payment amount is entered in the correct format. For example, use a period for decimal points and avoid any special characters.
  Verify Value: Make sure the payment amount is a positive number (if applicable) and does not exceed any limits set by the organization or system.
  Currency Validation: Confirm that the currency is valid and matches the expected currency for the transaction.
  Review Related Fields: Check if all required fields are filled out correctly and that there are no missing or incorrect entries.
  Consult Documentation: Refer to the SAP documentation or user manuals for specific guidelines on entering payment amounts.
  System Configuration: If the issue persists, it may be necessary to consult with your SAP administrator or support team to check for any configuration issues or system settings that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing, such as F110 (Automatic Payment Transactions) or F-28 (Post Incoming Payments).
  User Roles: Ensure that you have the appropriate permissions to process payments in the system.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Testing: If possible, test the payment entry in a development or sandbox environment to replicate the issue without affecting live data.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.