How To Fix ICL_CF514 - Subclaim must be closed before salvage processing can be performed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 514

• Message text: Subclaim must be closed before salvage processing can be performed

What causes this issue?

You tried to set the salvage status of a subclaim to "Opened". However,
salvage processing cannot begin until the subclaim is closed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings of the internal claim type on the subclaim level
The <Zk>Salvage Allowed</> field defines when the salvage status
can be set to "Open". Change the settings if necessary.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF514 - Subclaim must be closed before salvage processing can be performed ?

  The SAP error message ICL_CF514 indicates that a subclaim must be closed before salvage processing can be performed. This error typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error arises when an attempt is made to perform salvage processing on a subclaim that is still open. Salvage processing refers to the recovery of costs or assets after a claim has been settled, and it is only permissible when the subclaim is in a closed status. If the subclaim is still active or open, the system will prevent salvage processing to ensure data integrity and proper claim management.
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Check Subclaim Status: Verify the status of the subclaim that you are trying to process. You can do this by navigating to the relevant claim in the SAP system and checking the status of the subclaim.
  
  
  Close the Subclaim: If the subclaim is still open, you will need to close it. This typically involves ensuring that all necessary documentation is complete, all payments have been processed, and any other requirements for closing the subclaim are met.
  
  
  Perform Salvage Processing: Once the subclaim is closed, you can proceed with the salvage processing. This may involve entering salvage values, creating salvage claims, or other related activities.
  
  
  Consult Documentation: If you are unsure about the steps to close a subclaim or perform salvage processing, refer to your organization's SAP documentation or user manuals for specific instructions.
  
  
  Contact Support: If you continue to experience issues or if the subclaim cannot be closed for some reason, consider reaching out to your SAP support team or a consultant who specializes in SAP ICM for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error message.
  User Roles and Permissions: Ensure that you have the necessary permissions to close subclaims and perform salvage processing in the SAP system.
  Training and Documentation: Familiarize yourself with the processes involved in claims management and salvage processing through training sessions or internal documentation.
  
  By following these steps, you should be able to resolve the ICL_CF514 error and successfully perform salvage processing on the relevant subclaim.