How To Fix ICL_CF513 - Claim must be closed before salvage processing can be performed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 513

• Message text: Claim must be closed before salvage processing can be performed

What causes this issue?

You tried to set the salvage status of a subclaim to "Opened". However,
salvage processing cannot begin until the claim is closed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings of the internal claim type on the subclaim level.
The <Zk>Salvage Allowed</> field determines when the salvage status can
be set to "Open".
Change the settings if necessary.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF513 - Claim must be closed before salvage processing can be performed ?

  The SAP error message ICL_CF513 indicates that a claim must be closed before salvage processing can be performed. This error typically arises in the context of insurance claims processing within the SAP system, particularly in modules related to claims management.
  Cause:
  The error occurs because the system requires that a claim be fully settled and closed before any salvage processing can take place. Salvage processing refers to the recovery of costs or assets after a claim has been settled, such as recovering parts from a damaged vehicle or property. If the claim is still open, the system will not allow salvage processing to ensure that all financial transactions related to the claim are finalized.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Claim Status: Verify the status of the claim in question. Ensure that all necessary steps have been completed and that the claim is indeed ready to be closed.
  
  
  Close the Claim: If the claim is still open, you will need to complete any outstanding processes or documentation required to close the claim. This may involve:
  
  Finalizing any payments or settlements.
  Ensuring all necessary approvals have been obtained.
  Updating any relevant documentation in the system.
  
  
  
  Perform Salvage Processing: Once the claim is closed, you can proceed with the salvage processing. This may involve creating a salvage order or entering details about the salvageable items.
  
  
  Consult Documentation: If you are unsure about the steps to close the claim or perform salvage processing, refer to your organization's SAP documentation or user manuals for specific instructions.
  
  
  Contact Support: If you continue to experience issues or if the claim appears to be closed but you still receive the error, consider reaching out to your SAP support team or a consultant for further assistance.
  
  
  Related Information:
  
  SAP Modules: This error is typically encountered in the SAP Claims Management module (ICM) or related modules that handle insurance claims.
  User Roles: Ensure that you have the appropriate permissions to close claims and perform salvage processing in the SAP system.
  Training: If you are new to SAP or the claims management process, consider seeking training or resources to better understand the workflow and requirements for managing claims and salvage operations.
  
  By following these steps, you should be able to resolve the ICL_CF513 error and proceed with the necessary salvage processing.