How To Fix ICL_CF438 - Clearing is not possible; Start the ICL_RECOVERY_FETCH transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 438

• Message text: Clearing is not possible; Start the ICL_RECOVERY_FETCH transaction

What causes this issue?

You tried to clear an open item (that might only be partially open) in
the Collections & Disbursements system from the
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</> transaction.
However, not all of the related money receipts have been reported by
the Collections & Disbursements system to the claim.

System Response

The system does not allow you to process the money request in the claim
and to clear the open item in the Collections & Disbursements system.

How to fix this error?

Reverse the last change you made
Save the claim
Leave the claim and start transaction ICL_RECOVERY_FETCH for this claim
Then continue with the change you want to make

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF438 - Clearing is not possible; Start the ICL_RECOVERY_FETCH transaction ?

  The SAP error message ICL_CF438 indicates that a clearing operation cannot be completed due to issues with the recovery process in the Insurance Contract Lifecycle (ICL) module. This error typically arises when there are inconsistencies or issues with the data that need to be resolved before the clearing can proceed.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the insurance contracts that need to be addressed.
  Incomplete Transactions: Previous transactions may not have been completed successfully, leading to a blockage in the clearing process.
  System Errors: There could be underlying system errors or issues with the configuration of the ICL module.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Run the ICL_RECOVERY_FETCH Transaction:
  
  Go to the SAP GUI and enter the transaction code ICL_RECOVERY_FETCH.
  This transaction is designed to identify and resolve inconsistencies in the ICL data. Follow the prompts to complete the recovery process.
  
  
  
  Check for Incomplete Transactions:
  
  Review any pending or incomplete transactions related to the insurance contracts. Ensure that all necessary steps have been completed.
  
  
  
  Review Logs and Messages:
  
  Check the application logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction codes like SLG1 to view application logs.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check for the ICL module. This may involve running specific reports or transactions that validate the integrity of the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the ICL module for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with other relevant transaction codes in the ICL module, such as ICL_CONTRACT, ICL_CLAIM, and ICL_PAYMENT, which may help in managing insurance contracts and claims.
  SAP Notes: Check for any SAP Notes related to the ICL module that may address known issues or provide patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the ICL_CF438 error and proceed with the clearing process in the SAP system.