How To Fix ICL_CF437 - Only money receipts above zero and less than/same as receivable are poss.

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 437

• Message text: Only money receipts above zero and less than/same as receivable are poss.

What causes this issue?

You tried to enter a cash receipt in <ZK>SAP Claims Management</> that
is:
Greater than the original receivable amount
Greater than the outstanding receivable amount (if a partial payment has
already been made)
Less than zero

System Response

The system does not permit this type of posting.

How to fix this error?

If this message is displayed when you make a manual entry (dialog
processing): Enter a correct amount.
With transaction ICL_CF_RECOVERY_FETCH:
Check the cash receipt that has been reported to date
Ensure that the cash receipt is relevant and correct.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF437 - Only money receipts above zero and less than/same as receivable are poss. ?

  The SAP error message ICL_CF437 indicates that there is an issue with the amount of a money receipt being processed in relation to the receivable amount. Specifically, the error states that only money receipts that are greater than zero and less than or equal to the receivable amount are allowed. This typically occurs in the context of financial transactions, such as when processing incoming payments or receipts.
  Cause:
  
  Invalid Receipt Amount: The amount entered for the money receipt is either zero or negative, which is not allowed.
  Exceeds Receivable Amount: The amount of the money receipt exceeds the total receivable amount that is due.
  Data Entry Error: There may have been a mistake in entering the amount, leading to an invalid value.
  Configuration Issues: There could be configuration settings in the SAP system that are not aligned with the business rules for processing receipts.
  
  Solution:
  
  Check Receipt Amount: Ensure that the amount you are trying to enter for the money receipt is greater than zero and does not exceed the receivable amount.
  Verify Receivable Amount: Confirm the total receivable amount for the customer or invoice you are processing. Make sure that the receipt amount is within the allowable range.
  Correct Data Entry: If there was a mistake in entering the amount, correct it and try processing the receipt again.
  Review Configuration: If the issue persists, review the configuration settings related to payment processing in SAP. Ensure that they are set up correctly to allow for the types of transactions you are processing.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling money receipts and related error messages.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for processing payments, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles and Permissions: Ensure that the user has the necessary permissions to process money receipts, as restrictions may lead to errors.
  Testing: If you are in a development or testing environment, try replicating the issue with different amounts to understand the limits and constraints better.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.