How To Fix ICL_CF356 - Error when reading internal claim type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 356

• Message text: Error when reading internal claim type &1

What causes this issue?

There are no entries in the Customizing settings for internal claim type
&v1& (Generation &v2&, Version &v3&).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the Customzing settings.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF356 - Error when reading internal claim type &1 ?

  The SAP error message ICL_CF356, which states "Error when reading internal claim type &1," typically occurs in the context of the SAP Claims Management module. This error indicates that the system encountered an issue while trying to read or access a specific internal claim type, which is identified by the placeholder &1.
  Possible Causes:
  
  Missing Configuration: The internal claim type specified may not be configured correctly in the system. This could be due to missing entries in the relevant customizing tables.
  Data Inconsistency: There may be inconsistencies or corruption in the data related to the claim type in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the claim type.
  System Errors: There could be a temporary system error or a bug in the SAP system that is causing the issue.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the customizing settings for Claims Management (transaction SPRO).
  Navigate to the relevant section for defining internal claim types and ensure that the claim type in question is properly configured.
  Verify that all required fields and settings are correctly filled out.
  
  
  
  Data Validation:
  
  Check the database tables related to claim types (e.g., ICLTYP) to ensure that the entry for the specified claim type exists and is not corrupted.
  Use transaction SE11 to view the table and confirm the integrity of the data.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the claim type.
  Review the user roles and profiles to confirm that they include the required permissions.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Look for any related dumps in transaction ST22 that might indicate a more serious underlying problem.
  
  
  
  SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), SLG1 (Application Log), and ST22 (Dump Analysis).
  Documentation: Review SAP documentation related to Claims Management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the ICL_CF356 error in your SAP system.