How To Fix ICL_CF239 - Document &1 has not been cleared. Reassignment is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 239

• Message text: Document &1 has not been cleared. Reassignment is not possible

What causes this issue?

You tried to reassign a payment with document &V1&, but the document
has not yet been cleared. You can only reassign payments that have
already been paid out.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reverse the payment
Create a new payment for the relevant subclaim

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF239 - Document &1 has not been cleared. Reassignment is not possible ?

  The SAP error message ICL_CF239 indicates that a document (identified by &1) has not been cleared, which means that it cannot be reassigned. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or financial transactions.
  Cause:
  
  Uncleared Document: The document in question has not been cleared in the system. This could be due to outstanding payments, unresolved discrepancies, or other financial issues.
  Incorrect Status: The document may be in a status that does not allow for reassignment, such as being locked or in a pending state.
  Dependencies: There may be dependencies on other documents or transactions that need to be resolved before the document can be cleared.
  
  Solution:
  
  Check Document Status: Review the status of the document to ensure it is eligible for reassignment. You can do this by navigating to the document in the SAP system and checking its details.
  Clear the Document: If the document has outstanding items, you will need to clear them. This may involve processing payments, resolving discrepancies, or completing any necessary transactions.
  Review Related Transactions: Check for any related transactions or documents that may be preventing the clearing of the document. Resolve any issues found.
  Consult with Finance Team: If you are unable to clear the document or if you are unsure why it cannot be reassigned, consult with your finance or accounting team for assistance.
  SAP Notes and Documentation: Look for any relevant SAP Notes or documentation that may provide additional insights or solutions specific to your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display) to investigate the document further.
  Authorization Issues: Ensure that you have the necessary authorizations to perform the actions required to clear or reassign the document.
  System Configuration: Sometimes, system configuration settings may affect document processing. Check with your SAP Basis or configuration team if there are any known issues or settings that could impact this process.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.