How To Fix ICL_CF214 - The reference of the payment to a claim or subclaim has been changed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 214

• Message text: The reference of the payment to a claim or subclaim has been changed

What causes this issue?

Originally the payment only contained payment items that only referred
to the claim header (or conversely only cross-subclaim payment items).
Following the last change, it now contains
cross-subclaim payment items (or conversely payment items that only
refer to the claim header).
This is not permitted.

System Response

How to fix this error?

Perform one of the following activities:
Correct the reference of the payment items so that either all payment
items refer to the claim header, or only cross-subclaim payment items
exist.
Delete the payment and create it again keeping the above points in
mind.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF214 - The reference of the payment to a claim or subclaim has been changed ?

  The SAP error message ICL_CF214 indicates that there has been a change in the reference of a payment to a claim or subclaim. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error can arise due to several reasons, including:
  
  Data Integrity Issues: Changes made to the claim or subclaim reference after a payment has already been processed can lead to inconsistencies.
  Manual Changes: If a user manually changes the reference of a claim or subclaim after a payment has been made, it can trigger this error.
  System Configuration: Incorrect configuration settings in the SAP system related to claims processing can also lead to this error.
  Workflow Issues: If there are issues in the workflow that processes claims and payments, it may result in this error.
  
  Solution:
  To resolve the ICL_CF214 error, consider the following steps:
  
  Check Claim/Subclaim Reference: Verify the current reference of the claim or subclaim in question. Ensure that it matches the payment reference.
  Review Changes: Investigate any recent changes made to the claim or subclaim. If changes were made, assess whether they were necessary and if they were executed correctly.
  Reprocess Payment: If the reference has changed and is causing the error, you may need to reverse the payment and reprocess it with the correct reference.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  System Configuration: Check the configuration settings in the SAP system related to claims and payments. Ensure that they are set up correctly to prevent such issues.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have access to logs or additional tools to diagnose the problem.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing (e.g., ICLM, ICLD) to navigate the system effectively.
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to claims and payments, as improper access can lead to errors.
  
  By following these steps, you should be able to identify the cause of the ICL_CF214 error and implement a solution to resolve it.