How To Fix ICL_CF214 - The reference of the payment to a claim or subclaim has been changed

ICL_CF214 - Overview

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 214

• Message text: The reference of the payment to a claim or subclaim has been changed

What causes this issue?

Originally the payment only contained payment items that only referred
to the claim header (or conversely only cross-subclaim payment items).
Following the last change, it now contains
cross-subclaim payment items (or conversely payment items that only
refer to the claim header).
This is not permitted.

System Response

How to fix this error?

Perform one of the following activities:
Correct the reference of the payment items so that either all payment
items refer to the claim header, or only cross-subclaim payment items
exist.
Delete the payment and create it again keeping the above points in
mind.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF214 - The reference of the payment to a claim or subclaim has been changed ?

  The SAP error message ICL_CF214 indicates that there has been a change in the reference of a payment to a claim or subclaim. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  
  Cause:
  The error can arise due to several reasons, including:
  
  Data Integrity Issues: Changes made to the claim or subclaim reference after a payment has already been processed can lead to inconsistencies.
  Manual Changes: If a user manually changes the reference of a claim or subclaim after a payment has been made, it can trigger this error.
  System Configuration: Incorrect configuration settings in the SAP system related to claims processing can also lead to this error.
  Workflow Issues: If there are issues in the workflow that processes claims and payments, it may result in this error.
  
  
  Solution:
  To resolve the ICL_CF214 error, consider the following steps:
  
  Check Claim/Subclaim Reference: Verify the current reference of