How To Fix ICL_CF200 - Payment not found in memory. Create a customer message

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 200

• Message text: Payment not found in memory. Create a customer message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF200 - Payment not found in memory. Create a customer message ?

  The SAP error message "ICL_CF200 Payment not found in memory. Create a customer message" typically occurs in the context of the SAP Convergent Charging (SAP CC) module. This error indicates that the system is unable to find a specific payment record in its memory, which can happen for various reasons.
  Causes:
  
  Payment Record Not Created: The payment record may not have been created or saved properly in the system.
  Session Timeout: If the session has timed out, the payment information may no longer be available in memory.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing or incorrect references to payment records.
  Configuration Issues: Incorrect configuration settings in SAP CC could lead to the system not being able to retrieve payment information.
  System Bugs: There may be bugs or issues in the version of SAP CC being used.
  
  Solutions:
  
  Check Payment Records: Verify if the payment record exists in the database. You can do this by checking the relevant transaction codes or reports in SAP.
  Recreate Payment: If the payment record is missing, try to recreate the payment transaction and ensure it is saved correctly.
  Session Management: Ensure that the session is active and has not timed out. If it has, log back in and try again.
  Review Configuration: Check the configuration settings in SAP CC to ensure they are set up correctly for handling payments.
  Consult Logs: Look at the application logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider creating a customer message (support ticket) with SAP. Provide them with detailed information about the error, including the steps to reproduce it, any relevant logs, and the version of SAP CC you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP Convergent Charging documentation for guidance on payment processing and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the "ICL_CF200 Payment not found in memory" error in SAP. If the problem continues, reaching out to SAP support with detailed information will be the best course of action.