How To Fix ICL_CF199 - Payment amount is 0; you can only save as an applied deductible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 199

• Message text: Payment amount is 0; you can only save as an applied deductible

What causes this issue?

You have entered items to be offset with deductibles. However, the
payment amount is zero, meaning that the payment is incorrect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To save the applied deductible, choose the @94@Deductible icon.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF199 - Payment amount is 0; you can only save as an applied deductible ?

  The SAP error message ICL_CF199 indicates that there is an issue with a payment amount being zero in the context of an applied deductible. This error typically arises in the Insurance Claims Management module of SAP when processing claims that involve deductibles.
  Cause:
  
  
  Zero Payment Amount: The primary cause of this error is that the payment amount being processed is zero. In the context of insurance claims, a deductible is the amount that the insured must pay out of pocket before the insurance coverage kicks in. If the payment amount is zero, the system does not allow the transaction to proceed as it expects a valid payment amount.
  
  
  Incorrect Configuration: There may be configuration issues in the insurance module that do not allow for proper handling of deductibles.
  
  
  Data Entry Error: There could be a mistake in data entry where the payment amount was not entered or was inadvertently set to zero.
  
  
  Solution:
  
  
  Check Payment Amount: Verify the payment amount being processed. Ensure that it is not set to zero. If it is, update the payment amount to reflect the correct deductible or payment.
  
  
  Review Claim Details: Check the details of the claim to ensure that all necessary information is correctly entered. This includes verifying that the deductible amount is correctly defined and that the claim is in a state that allows for payment processing.
  
  
  Configuration Review: If the issue persists, review the configuration settings in the SAP system related to insurance claims and deductibles. Ensure that the system is set up to handle deductibles correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling deductibles and payment processing in the Insurance Claims Management module.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or training materials related to the Insurance Claims Management module for best practices in processing claims and payments.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.